Shipping policy

Effective Date: October 17, 2026

At KNK Customs & Designs, we prepare every order with care. Please review our processing, shipping, and pickup details before placing your order.

Design & Production Time

Custom design work generally requires 3–5 business days, where applicable. For personalized artwork, we’ll email a digital proof for your approval. Production begins only after we receive your final approval by email.

Please allow 5–7 business days for production after payment and final proof approval. Design time, production time, and shipping time are separate. Weekends and holidays are excluded.

Larger orders, peak seasons, requested revisions, or delayed approvals may extend completion time. Rush options may be available for an additional fee. Contact us before ordering to confirm availability.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your order and destination.

Standard shipping typically takes 3–5 business days after your order ships. Carrier delivery estimates are not guaranteed. Expedited shipping may be available upon request and does not shorten design or production time.

We currently ship within the United States only.

Tracking Your Order

We primarily ship through USPS and UPS. Once your order ships, you’ll receive tracking information using the contact details provided at checkout.

Tracking may take time to update after the carrier receives your package.

Local Pickup

We offer free local pickup at:

KNK Customs & Designs
4319 Franklin Street
Michigan City, IN 46360

Select local pickup at checkout and wait for your ready-for-pickup notification before arriving. Follow the pickup instructions provided, including any appointment requirements.

Event Dates & Shipping Addresses

If you need an order for a funeral, graduation, birthday, or another specific event, contact us before ordering to confirm whether your deadline can be accommodated.

Entering a needed-by date does not guarantee delivery by that date.

Please verify your shipping address before checkout. Contact us immediately if you notice an error. Address changes may not be possible after shipment, and additional shipping charges may apply if an order must be resent.

Shipping Delays

Carrier delays, weather, holidays, and other circumstances may affect delivery. We do not issue refunds solely for shipping delays beyond our control, but we’re happy to help you check tracking and work with the carrier.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or we made a mistake, contact us within 3 days of delivery. For local pickup orders, contact us within 3 days of pickup.

Please include:

Your order number.
A description of the issue.
Clear photos showing the issue and, for shipping damage, the packaging.

Keep the packaging while we review your report. We’ll make it right with a replacement, remake, or store credit, as appropriate.

Lost Packages

If your package appears lost, contact us within 7 days of the estimated delivery date. We’ll help investigate with the carrier and determine the appropriate resolution.

This separate lost-package window does not change the 3-day reporting window for items that arrive damaged.

Cancellations & Refunds

Contact us within 24 hours of purchase for a full refund, provided production has not started. After 24 hours, cancellation requests are reviewed on a case-by-case basis.

Custom orders are non-refundable once production begins. This does not affect the remedies above for damaged, defective, or incorrect items.

Please review our Refund Policy for full details.

Contact Us

For shipping questions or help with your order, contact:

Email: info@shopknk.com
Phone: 219-243-7102

Include your order number so we can assist you promptly.

Shipping Policy

Effective Date: October 17, 2026

At KNK Customs & Designs, we prepare every order with care. Here’s what to expect when choosing shipping or local pickup.

Processing Time

Custom orders generally require 5–7 business days for production after payment is received and final design approval is confirmed. Weekends and holidays are excluded.

Custom design work, where applicable, may require 3–5 business days before production. For personalized artwork, production begins only after we receive your final proof approval by email.

Peak seasons, larger orders, revisions, or delayed approvals may extend completion time. Rush options may be available for an additional fee. Contact us before ordering to confirm availability.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your order’s weight and destination.

Standard shipping typically takes 3–5 business days after shipment within the United States. Shipping time is separate from design and production time. Expedited shipping may be available upon request.

Delivery estimates are not guaranteed. If you need an order for a specific event, please contact us before purchasing to confirm whether your deadline can be accommodated.

Shipping Carriers

We primarily ship through USPS and UPS. Tracking information will be provided once your order ships. Please allow time for the carrier to update tracking.

Local Pickup

We offer free local pickup at:

KNK Customs & Designs
4319 Franklin Street
Michigan City, IN 46360

Wait for your ready-for-pickup notification before arriving. Your notification will include pickup instructions and any appointment requirements.

Shipping Addresses & Delays

Please double-check your shipping address before checkout. If you notice an error, contact us immediately. Address changes may not be possible after shipment, and additional shipping charges may apply if an order must be resent.

Carrier delays, weather, and holidays may affect delivery. We do not issue refunds solely for shipping delays beyond our control, but we’re happy to help you check tracking and work with the carrier.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or we made a mistake, contact us within 3 days of delivery. For local pickup orders, contact us within 3 days of pickup.

Please include:

Your order number.
A description of the issue.
Clear photos showing the issue and, for shipping damage, the packaging.

We’ll review the issue and make it right with a replacement, remake, or store credit, as appropriate.

Lost Packages

If your package appears lost in transit, contact us within 7 days of the estimated delivery date. We’ll work with the carrier to investigate and determine the appropriate resolution, including a replacement or refund where applicable.

The 7-day lost-package window is separate from the 3-day reporting window for items that arrive damaged.