Refund policy

Effective Date: October 17, 2026

Custom-made for you, with care.

At KNK Customs & Designs, we put care into every order. Please review our cancellation and order support policies below.

Custom Orders & Proof Approval

For personalized artwork, we’ll email a digital design proof for your approval. Please check all names, dates, wording, photos, colors, and selected options, then reply directly to the proof email with your approval or requested changes.

Production begins only after we receive your final proof approval by email. Delayed responses or revisions may affect completion time.

Custom orders are non-refundable once production begins. This does not affect the remedies below for damaged, defective, or incorrect items.

Cancellations

Plans change, and we understand. Contact us within 24 hours of purchase for a full refund, provided production has not started.

After 24 hours, cancellation requests will be reviewed on a case-by-case basis. Contact us promptly if you need to make changes.

Damaged, Defective or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or we made a mistake, contact us within 3 days of delivery. For local pickup orders, contact us within 3 days of pickup.

Please include:

Your order number.
A description of the issue.
Clear photos showing the issue and, for shipping damage, the packaging.

We’ll review the issue and make it right with a replacement, remake, or store credit, as appropriate.

Please review your proof carefully before approving it. If an error was included in your approved proof, contact us to discuss available correction options and any additional costs.

Shipping Delays & Lost Packages

Carrier delays may affect delivery dates. We do not issue refunds solely for shipping delays beyond our control, but we’re happy to help you check tracking and work with the carrier.

If your package appears lost, contact us within 7 days of the estimated delivery date so we can help investigate and determine the appropriate resolution.

Items that arrive damaged must be reported within 3 days of delivery, as outlined above.