1. How do I place an order? You can order directly through our website, email us at info@shopknk.com, or call/text us at 219-243-7102.
2. How long does it take to receive my order? Production time typically takes 3–5 business days depending on order size and design. Rush services are available.
3. Do you offer rush or same-day orders? Yes, rush orders are available for an additional fee. Same-day options depend on availability and workload.
4. Can I see a proof before my item is made? We provide mock-ups for approval before production begins.
5. Do you offer design help? Yes, we can create artwork based on your ideas.
6. What files do you accept? PNG, JPEG, PDF, SVG, and AI. Vector files are preferred.
7. Can I pick up locally? Yes, at 4319 Franklin Street, Michigan City, IN 46360. Wait for your ready-for-pickup notification.
8. Can I personalize bulk orders? Yes, for an additional fee.
9. What if shipping is delayed or lost? Contact us promptly so we can assist.
10. When should I order for a memorial or event? We recommend at least 7–10 days in advance.
11. Do you offer refunds? Cancel within 24 hours of purchase for a full refund, provided production has not started. Custom orders are non-refundable once production begins. If your order arrives damaged or we made a mistake, contact info@shopknk.com within 3 days of delivery with your order number and photos. We will make it right with a replacement, remake, or store credit.
12. Can I cancel or change my order? Contact us within 24 hours of purchase to cancel for a full refund, provided production has not started. Contact us promptly for changes; revisions may affect pricing and completion time.
13. What is the return policy for custom items? Custom orders are non-refundable once production begins. This does not prevent a replacement, remake, or store credit for damage or an error on our part reported within 3 days of delivery. Please review your proof before approval. View our full refund policy.